Purpose of the Job

Manage the operation in a way which meets the company objectives, maximises profits, grows the operation and meets customer requirements. This involves overseeing all areas of the operation and managing all functions relevant to staff within the operation and respective areas.

Key Responsibilities 

Operational Duties

• Ensure that all staff including drivers and office staff are well managed to improve productivity, reduce overtime and ensure that staff are motivated and productive\
• Ensure all staff are multi skilled and succession planning is implemented
• Manage staff time and attendance and scrutinise all overtime
• Ensure drivers are debriefed daily
• Monitor staff performance and conduct annual performance appraisals timeously
• Ensure audit sheets & 15-point checklists are conducted as per SOP
• Ensure that discipline is instilled and maintained at all times
• Ensure all staff are always dressed appropriately and take action if necessary
• Ensure that all Company Standard Operating Procedures are understood, adhered to and enforced
• Keep all staff updated with company affairs, involve them all in decision making by listening to what input they have that may be viable. Team building essential for a harmonious motivated environment
• Ensure fleet maintenance is up to date and does not appear on weekly transgressions
• Treat every order received as a first time rental even if the customer has been with Value for years
• Maintain outstanding relationships with customers and make sure that staff do as well
• Manage all the expectations of the customer and grow relationship with customers
• Ensure the agreed customer Standard Operational Procedures are met at all times
• Ensure that all queries are resolved within 24 hours
• Set up meetings with customers on fleet concerns and educate customers on Value Logistics process on how to check vehicles
• Ensure fleet is serviced 100% on time and clean and checked prior to every dispatch
• Ensure rental agreements are submitted with accurate information to prevent credit notes
• Minimise manual agreements and ensure integrity of manual agreements
• Ensure that you are familiarised with customers that are over credit limit, to avoid upsetting customers due to a vehicle being delayed waiting for ATH codes
• Turndowns to be prevented at all costs and relevant records held accordingly on the movement sheet or on the WhatsApp group
• Ensure accidents are to be reduced by assisting customers where necessary. Follow process as stipulated by the Insurance department. Follow up regularly to make sure action is being taken
• Ensure Call Centre processes are followed as requested
• Ensure fines procedures are followed
• Review operational performance highlighting opportunities for improvement
• Ensure required reports are completed accurately and timeously
• Ensure that all additional operational expenditures are authorised and recovered if applicable
• Ensure petty cash is regulated correctly and checked prior to sign off by manager
• Ensure that where there are records being held that it is managed correctly, and the information is accurate
• Ensure that all the IT systems are working reliably and effectively
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act of 1993 is met
• Ensure regular audits are conducted in the department to make sure all processes and procedures are in place
• Attend to any information requested from either customer or internally be attended to with urgency
• Maintain professional conduct
• Maintain housekeeping standards on a daily basis
• Assist in relevant operations/operational functions as required
• Ensure standards of Health and Safety are maintained

 Minimum Requirements

• Grade 12 (Matric)
• 3 years operational experience
• Management Skills

 Minimum Requirements

• Management of operational staff
• Computer literacy
• Good communication skills
• Good Delegation skills
• Organisational skills
• Ability to identify non-conformances
• Ability to make decisions
• Ability to analyse data