Purpose of the Job

To manage the work of staff within the warehouse area of responsibility in accordance with the Standard Operating Procedures pertaining to the operation(s) in which they work.

Key Responsibilities 

Operational

• Manage the work and processes by staff members within the area(s) for which you are responsible in accordance with the Standard Operating Procedure pertaining to the operation
• Ensure that processes that form part of your area of responsibility are carried out according to the relevant Standard Operating Procedures
• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained, and enforced
• Ensure that all tasks and activities are carried out efficiently and effectively
• Ensure that stock checking is done effectively to ensure that the condition, quantity, and description of the stock match those of the documentation and stock keeping
• Ensure that stock is handled correctly and that the condition of the packaging is maintained
• Resolve all issues raised within your area of responsibility
• Escalate all issues that cannot be resolved to the Operations Manager
• Ensure that stock is properly controlled at all times
• Assist in the preparation of as well as the process of performing stock takes and/or cycle counts
• Ensure all processes flow smoothly throughout the operation
• Ensure all administrative tasks pertaining to your area of responsibility are carried out
• Ensure that the facility and stock are adequately secured and that all loss control policies and procedures are implemented
• Generate, pull, manage, and maintain operational reports as required
• Ensure that customer requirements are met
• Ensure all equipment required to carry out the operational tasks is available and working
• Where required, ensure formal handovers are carried out to the nightshift

Staff

• Ensure adequate staffing levels in order to meet operational requirements
• Ensure that staff are motivated and productive
• Ensure that all staff are properly trained in all aspects of the operation
• Provide on the job training
• Ensure overtime is kept to a minimum and only required on an exception basis

Quality, Health & Safety & KPIs

• Ensure that customer KPIs are known, understood, measured, managed, maintained, and reported on a monthly basis
• Ensure continuous improvement receives focus and is implemented
• Ensure pro-active actions are taken within the operation
• Ensure NCRs, NCPs, and IOs are raised daily
• Ensure that all NCRs, NCPs, and IOs are closed off within the required lead time (5 working days)
• Ensure that QMS targets and objectives are managed and maintained
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis

MHE & Asset Management

• Ensure that the facility, stock, and assets are adequately secured and that all Loss Control policies and procedures are implemented
• Ensure that assets are well maintained, accounted for, and reported on as required
• Ensure all MHE requirements in terms of licenses, services, load tests, inspections, and training are managed and maintained according to regulatory and Value requirements
• Ensure that all assets and MHE are optimally utilised

Finances

• Ensure that costs are kept to a minimum and that all costs are accounted for and managed
• Ensure that procurement procedures are followed in full
• Ensure that all records and reports relating to billing are managed, maintained, and kept on file
• Ensure P&L are managed, controlled, and can be presented

Minimum Requirements

• Grade 12 (Matric)
• Degree/diploma in supply chain/warehousing field beneficial
• 5 years of relevant management experience within the warehousing environment.

Skills Required

• Ability to Manage staff behaviour and activity
• Ability to implement and maintain operational processes
• Ability to determine whether tasks and activities are being carried out correctly
• Ability to provide on the job training
• Ability to solve problems
• Administrative capabilities
• Ability to present
• Computer literate
• SAP IT system WMS Literate
• Ability to solve discrepancies
• Good communication skills