Purpose of the Job

The Regional Facilitator is responsible for delivering and evaluating high-impact training sessions and workshops across a broad range of in-house courses. This role involves the facilitation of courses and modules including but not limited to debriefing, fleet management, telephone etiquette, informal workshops, coaching, mentoring, product handling, MS tools, and minute taking. This role is highly mobile and will require frequent travel to conduct face-to-face training sessions and workshops.

Key Responsibilities 

Create a Safe and Inclusive Learning Environment

• Establish and enforce ground rules that promote respectful, inclusive, and effective communication among participants
• Foster an open, engaging and supportive learning atmosphere by encouraging active participation from all attendees, regardless of role, background, or experience
• Ensure that all training is outcomes-based, going beyond theory to practical application, with clearly defined learning objectives and measurable results
• Design and deliver training programs that promote real improvement in skills and on-the-job performance
• Conduct follow-ups after training to assess whether it has enhanced employee performance or contributed to skill development and integrate those insights into performance review processes

Facilitate Group Discussions

• Lead Discussions objectively by guiding group conversations in a neutral and unbiased manner, ensuring that every participant has an opportunity to contribute, regardless of their level, experience, or background
• Encourage Inclusive participation and create a safe space that actively encourages contributions from quieter or less confident participants, using techniques such as open-ended questions, breakout groups, or direct prompts
• Maintain focus on learning objectives to ensure that all discussions align with the session’s goals, redirecting conversations that stray off-topic back to the main subject in a respectful and effective way
• Manage the time through structured discussion segments with clear time limits and transitions, ensuring adequate time is allocated to each key topic without overrunning or rushing important points
• Moderate group dynamics and monitor participant interactions to identify and address any dominance, conflict, or disengagement. Facilitate respectful dialogue and ensure that all perspectives are acknowledged and valued
• Handle sensitive topics with professionalism and navigate complex, controversial, or emotional topics with tact and diplomacy, maintaining a composed and empathetic demeanour while ensuring discussions remain constructive
• Summarize and reinforce key points and periodically recap key ideas from the discussion to reinforce learning, clarify misunderstandings, and ensure participants are aligned before moving on
• Promote critical thinking to encourage participants to analyse, question, and reflect on the content being discussed by posing thought-provoking questions and presenting real-life scenarios or case studies
• Document key discussion outcomes and take or assign notes during discussions to capture important insights, decisions, or feedback, and share summaries with participants if needed

Deliver Engaging Training Content

• Present standardised training materials, deliver structured training sessions using approved materials provided by the Group Training team, ensuring consistency with organizational standards, compliance requirements, and quality expectations
• Engage diverse learning styles such as tailor training delivery to accommodate different employee preferences (visual and auditory), using tools and techniques that promote understanding and retention across all participants
• Use varied training methodologies, implement a blend of instructional strategies including interactive presentations, hands-on demonstrations, role-playing exercises, and facilitated group activities to create dynamic and effective learning experiences
• Promote an employee-centred approach and foster a training environment that empowers participants to take ownership of their learning by encouraging questions, peer collaboration, reflection, and practical application of concepts
• Integrate real-world examples: relate training content to actual workplace scenarios and job-specific challenges to ensure relevance, enhance practical understanding, and support immediate application
• Monitor employee engagement and adapt delivery: observe employee engagement levels and adjust facilitation techniques as needed to maintain energy, focus, and motivation throughout the session
• Promote safety practices: deliver training that reinforces the organization’s commitment to occupational health, safety, and environmental compliance. Instruct employees on proper procedures, risk mitigation strategies, and emergency response protocols as per industry standards and legislation
• Evaluate training effectiveness by conducting informal assessments (e.g., quizzes, group feedback, knowledge checks) during and after sessions to evaluate comprehension and identify areas requiring additional support
• Maintain training records and documentation, accurately record attendance, training outcomes, and participant feedback for audit, reporting, and continuous improvement purposes
• Prepare and present regular training reports to the Senior Training Officer
• Inform the Senior Training Officer promptly of any training cancellations

In-House Course Facilitation

• Conduct workshops on key topics such as communication and customer service
• Deliver specialized training in areas including, but not limited to:
  o Debriefing: Facilitating structured reviews of operations to identify lessons learned and support continuous improvement
  o Fleet Management: Teaching best practices in vehicle and logistics operations, focusing on efficiency, compliance, and performance monitoring
  o Telephone Etiquette: Training on professional telephone communication skills, including tone, clarity, call handling procedures, and managing difficult conversations effectively
  o Informal Workshops: Facilitating short, focused sessions on topical skills or knowledge areas that respond to emerging organisational needs or staff requests
  o Coaching and Mentoring: Providing guidance and support to employees through one-on-one or small group sessions aimed at personal development, goal setting, and performance enhancement
  o Product Handling: Instruction on correct procedures for handling, storage, and transportation of products to ensure quality, safety, and compliance with company and industry standards
  o MS Tools: Training on Microsoft Office applications (Word, Excel, PowerPoint, Outlook) to improve productivity and enable effective use of technology in daily tasks
  o Minute Taking: Teaching skills for accurately recording meeting proceedings, action points, and decisions, ensuring clear and comprehensive documentation
• Provide in-house training as needed based on organisational training requirements

Develop Course Content

• Develop course content, which requires spending time on the floor with staff to observe daily operations
• This may include accompanying drivers on trips and assessing activities such as offloading at back doors to identify specific training needs
• Based on the observations, tailor training programmes to address real-world challenges and improve operational performance

Minimum Requirements

• Grade 12 (Matric)
• OD ETDP Diploma or relevant qualification
• Assessor certificate
• Moderator certificate
• Proven experience in training facilitation or adult learning, preferably within logistics, operations, or a related sector

Skills Required

• Strong understanding of fleet management, inventory control, and operational procedures
• Excellent communication and presentation skills
• Needs assessment and instructional design expertise
• Creative thinking and problem-solving ability
• Active listening and strong interpersonal skills
• Negotiation and conflict resolution skills
• Proficiency in Microsoft Office Suite
• Experience in delivering blended learning solutions (in-person and virtual)
• High level of business English—written and verbal
• Critical thinking and analytical skills
• High attention to detail