Purpose of the Job

Responsible for the returns and credits process, with a strong focus on administration, documentation, and query resolution to ensure accurate and timely processing within the warehouse.

Key Responsibilities 

Proof of Delivery

• Process all PODs accurately and timeously
• Investigate and resolve all POD-related queries

Customer and Sales Queries

• Handle customer and sales representative queries regarding returns and credits
• Ensure timely and professional resolution of all POD related queries

Inventory Support

• Assist with resolving inventory discrepancies
• Support general inventory control processes

Stock take

• Actively participate in all stock takes
• Manage and maintain all documentation related to stock takes

Returns and Credits

• Oversee the intake and processing of returned goods
• Update systems and issue credits to customers
• Ensure all cancelled orders are correctly returned to stock
• Review and process driver-reported damages and returns
• Ensure credits are accurate and processed within 24 hours

General Warehouse Administration

• Perform general admin duties related to returns and credit
• Maintain organised records and support audit readiness

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite
• Experience in running a warehouse independently will be advantageous

Skills Required

• Administrative accuracy: ability to manage high volumes of documentation with minimal error
• Time management: able to prioritize tasks and ensure credits are processed within tight timeframes
• Communication skills: clear verbal and written communication when handling POD and customer queries
• Problem-solving: investigative skills to resolve PODs issues and return discrepancies efficiently
• Inventory control: competence in reconciling stock and assisting in inventory adjustments
• System proficiency: strong skills in warehouse or ERP systems (eg: SAP, Syspro, Sage) for credit processing and stock movements
• Attention to detail: especially important when dealing with documentation and customer credits
• Customer service orientation: a helpful, responsive approach to internal and external queries