Purpose of the Job

The Call Centre Agent is responsible for daily customer engagement, general customer care and active sales. The role involves the communicating of deals, selling of stock and up-selling to ensure a bigger basket of goods.

Key Responsibilities 

• Contact existing customers to place and capture orders accurately
• Communicate specific product or category drives
• Activate inactive customers
• Support the Key Sales team by contacting and selling to customers who do not get frequent sales representation due to being in outlying areas
• Actively promote and sell products/services to customers
• Hard selling of a bigger basket of goods
• Follow up on deliveries to ensure timely and accurate fulfillment
• Build and maintain strong customer relationships by providing excellent service and addressing inquiries or concerns
• Update customer information and order records in the system
• Collaborate with internal teams to streamline order processing and logistics
• Achieve sales and performance targets set by management

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Communication Skills (Verbal & Written)
• Negotiation and Persuasion skills
• Professionalism & telephone etiquette
• Customer-centric
• Problem solving abilities
• Organisational and time-management skills
• Ability to work independently and as a part of a team
• Business writing skills (correct spelling & grammar) & email etiquette
• Attentive listening
• Comprehension
• Conflict management skills
• Microsoft Office / typing / system navigation skills
• Strong administrative skills