Purpose of the Job

Capture documentation according to company and customer procedures on the Freightware system.

Key Responsibilities 

Operations

• Check daily manifest for scanning inconsistencies
• Change status of the order on the system
• Capture local delivery manifests for daily deliveries
• Send out e-mails to branches to handle returns and damaged goods
• Capture all consolidation outgoing documents and manifests
• Investigate any discrepancies
• Create the manifest on the system for delivery or collection
• Check for any damaged parcels
• Book cargo on the system to be delivered /collected as per instructions or special requests
• Capture all consolidations delivery manifest and debrief all Linehaul manifests and collection bookings

Administration & Reporting

• Capture daily collection and delivery reports
• Capture and confirm customer information prior to any parcels leaving the branch where needed
• Take care to confirm the service type
• Double check the manifest information captured on the system
• Capture manifest data on the system
• Check for scanning inconsistencies

Customer Relations

• Liaise with CSD via email to resolve customer queries
• Follow up on all queries related to, damages, collections and returns

General

• Assist in relevant operations/operational functions as required

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite
• Good typing skills
• Attention to detail

Skills Required

• Good organisational capability
• Attention to detail with the ability to identify discrepancies
• Problem-solving and analytical thinking
• Data handling and management