Purpose of the Job

Align and request all Customers bookings to an agreed chart of delivery days and times as per the drop-point master allowed days. Planning and executing combined loads across the Logistics, Warehouse, and the Linehaul Division to the Distribution Centre’s and Receiver Stores to achieve maximum utilisation and consolidation of freight per delivery.

Key Responsibilities 

• Monitor Awaiting Bookings status and My Business reports daily to ensure all bookings due are booked with the Stores and the DC’s
• Actioning the daily WIP report and the rebooking of past due date waybills that failed
• Requesting bookings nationally and aligning DC and Store bookings to achieve maximum utilisation and consolidation of freight for delivery
• Book and release waybills on My Business for Warehouse Clients
• Requesting bookings with booking receivers via mail or telephonically for Logistics Branches, In-Houses and Warehouses
• Update bookings and release of orders in My Business as per standard bookings process for Warehouse, In-house and Adhoc Clients
• Receive and respond swiftly in a professional manner to all phone calls and emails to process bookings within the Customer character timescales
• Communicate all booking confirmations received to clients
• Cancel and re-schedule bookings appropriately when unable to book – This maybe at short notice or due to unforeseen circumstances
• Maintain incorrect waybills default to the correct status for all branch
• Adhering to all cut of times for Branches and Warehouses deliveries due the next day
• Maintaining the correct due dates and times on the system
• Escalating all complaints and missed bookings to the Department Manager

Minimum Requirements

• Grade 12 (Matric)
• Must be able to work under pressure and process large amounts of data in a short amount of time
• Communicate timeously and effectively with operations and customers
• Be able to multitask during the day between phone calls & emails with stores, customers and operations as well monitor daily WIP reports

Skills Required

• Able to make independent decisions during the distribution process
• Able to communicate information and to determine
• the cost factor and vehicle type required for specific receiver requirements
• Able to determine the correct distribution technique for different situations
• Able to determine distribution sequence and to prioritise during the distribution process
• Able to apply health and safety procedures in own work area
• Able to monitor health and safety in own work area and take corrective action where necessary
• Able to apply business knowledge applicable to own work processes/functions executed under direct supervision/guidance
• Able to work on Microsoft excel
• Able to communicate with customer in a professional manner