Purpose of the Job

Manage the operation in a way that meets the company objectives, maximises profits, grows the operation, and meets customer requirements. This involves overseeing all areas of the operation, including workshops, and managing all functions relevant to staff within the operation and respective areas.

Key Responsibilities 

Operational 

• Maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirements
• Ensure all staff are multi-skilled, and succession planning is implemented
• Ensure that all drivers and crew are well managed to improve productivity, reduce overtime and ensure that staff are motivated and productive
• Manage staff time and attendance and scrutinise all overtime
• Monitor staff performance and conduct annual performance appraisals timeously
• Ensure that all staff receive the necessary training and understand their job profiles as well as their function within the department
• Ensure that discipline is instilled and maintained at all times
• Ensure all staff are always dressed appropriately and take action if necessary
• Ensure that all Company Standard Operating Procedures are understood, adhered to and enforced
• Keep all staff updated on company affairs and involve them all in decision-making by listening to their input, which may be viable. Team building is essential for a harmonious, motivated environment
• Treat every order received as a first-time rental, even if the customer has been with Value for years
• Maintain outstanding relationships with customers and make sure that staff do as well
• Manage all the expectations of the customer
• Ensure the agreed customer Standard Operational Procedures are met at all times
• Ensure that all queries are resolved within 24 hours
• Attend any customer functions should they be required
• Ensure the fleet is serviced 100% on time and clean and checked before every dispatch
• Review operational performance, highlighting opportunities for improvement
• Ensure required reports are completed accurately and timeously
• Ensure that where records are being held, it is managed correctly and the information is accurate
• Review and comment on monthly operating expenditures
• Ensure that the facility and assets are adequately maintained and that all Loss Control policies and procedures are implemented
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act of 1993 are met
• Ensure regular audits are conducted in the department to make sure all processes and procedures are in place
• Attend to any information requested from either customer or internally be attended to with urgency
• Maintain professional conduct
• Ensure the dress code is in accordance with company Standard Operating Procedures
• Maintain housekeeping standards daily
• Assist in relevant operations/operational functions as required
• Ensure standards of Health and Safety are maintained

 Minimum Requirements

• Grade 12 (Matric)Matric (Grade 12)
• 2 years of operational experience in Transport

 Skills Required

• Management of operational staff
• Computer literacy
• Good communication skills
• Organisational skills
• Ability to identify non-conformances
• Ability to make decisions
• Ability to analyse data