POD Debriefer

Job Type: Full-Time
Job Location: Cape Town Joostenbergvlakte
Purpose of the Job

Debriefing of all drivers as per the Standard Operating Procedures including full returns, part returns, content returns, delivery manifests, problem PODs and delivery queries.

Key Responsibilities 
  • Debriefing of PODs as per company Standard Operating Procedures
  • Debriefing of full or part returns
  • Complete the debriefing report accurately
  • Ensure all failed delivery invoices are endorsed by the customer
  • Ensure that the correct parcels are scanned back and coded correctly
  • Sort customer failed deliveries and Value failed deliveries correctly
  • Debrief content refusals as per company Standard Operating Procedures
  • Ensure driver’s delivery manifests are recorded on the debriefing report and rectification book
  • Ensure Value waybills are completed for content returns
  • Report all debriefing discrepancies
  • Ensure that all debriefed returns are debriefed with the correct reason codes
  • Report all claims and potential claims as per the debriefing report
  • Monitor and give feedback at operations meetings on applicable status reports
  • Send invoice requests daily
  • Capture and update new route planning program daily
  • Assist with helpdesk/tracking and monitor the telephone at all times
  • Assist in relevant operations/operational functions as required
  • Maintain professional conduct
  • Ensure standards of Health and Safety are maintained
  • Maintain housekeeping standards daily
  • Follow the company dress code


  • Ensure general housekeeping is maintained in compliance with the company’s Health and Safety Policies and Procedures

Health and Safety:

  • Knowledge of basic health and safety procedures applicable to own job functions
  • Ensure Toolbox Talks are communicated and actioned.
 Minimum Requirements
  • Grade 12 (Matric)
  • Computer literate
  • Ability to identify discrepancies
Skills Required
  • Detail orientated
  • Positive attitude
  • Reliable
  • Self-motivated
  • Work well under pressure


Drop files here or click to uploadYou can upload up to 5 files, 20 MB per file (pdf, word, jpeg, png).
Allowed Type(s): .pdf, .word, .doc, .docx, .jpg, .jpeg, .png