Purpose of the Job

The purpose of this role is to operate as an In-house Site Controller should the In-house Controller be unavailable for any reason, be it leave or sick leave. The relief site controller must manage the operation successfully and ensure operational expenses are maintained within budgeted parameters.

Roles & Responsibility

Operational

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained and enforced
• Understand and know how to make use of the various systems in the business
• Keep all filing and administration up to date
• Monitor the processes of scanning, manifesting and authorising various In-house documents and dispatching freight
• Ensure the effective utilisation, optimization of vehicles and correct loading of vehicles
• Ensure vehicles are planned and ordered according to specific requirements and communicated to relevant parties, making use of SharePoint Vehicle requirement planning
• Ensure all freight is correctly processed as per statuses on FreightWare
• Rectify any discrepancies from the receiving branch within the allocated time frame
• Order stationery timeously and ensure adequate quantities are ordered
• Report any variances in the DOT and TAT
• Keep an awareness of operational difficulties and advise all parties accordingly
• Ensure quality reports conform to the requirements of the customer
• Evaluate and follow up on service levels with Manager and Customer Relations Manager
• Liaise with various departments within the Value Group regarding contract operations
• Ensure KPIs are of the correct criteria
• Inform the customer immediately if there are any delivery delays; copy in Managers and Customer Relations Manager
• Handle and document all queries and customer complaints; copy in Managers and Customer Relations Manager
• Monitor and compile daily and monthly reports (Health and Safety; Operational)
• Act on all non-deliveries regarding NDDs and ensure out-on delivery with Hub staff
• Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG
• Manage the POD process, report daily and consolidate at month-end
• Ensure accurate record keeping and maintain easy access to historical data
• Report any shortages or damages to the branches daily; copy in Managers and Customer Relations Manager
• Open a handover register and ensure the driver signs for each POD
• Ensure customer satisfaction both internally and externally
• Liaise with the outbound department to source sufficient resources using SharePoint

Minimum Requirements

• Grade 12 (Matric)
• Degree/diploma in supply chain/logistics field beneficial
• 3 years of relevant experience within the logistics environment

Skilled Needed

• Leadership/managerial skills
• Administrative capabilities
• Computer skills
• Ability to identify and solve discrepancies in terms of stock condition and quantity
• Good communication skills
• Planning skills