Purpose of the Job

Keep branch administration up to date, manage contracts on Embrace from opening to closing and submitting to invoicing. Establish good customer relationships.

Key Responsibilities 

Operational

• Maintain a high level of customer service and respond promptly to all customer queries
• Issue a contract for each hire
• Ensure each contract is fully completed, including customer details, order number, etc.
• Ensure vehicles are prepared in advance of hire
• Ensure vehicles leave the yard within 15 minutes of the order being received
• Ensure vehicles are delivered and collected on time
• Ensure collection slips are completed and attached to the contract for invoicing purposes
• Open and close contracts daily
• Liaise with debtors to obtain authorisation codes and arrange account numbers
• Arrange sub-accounts for branches
• Manage and maintain all reports and schedules
• Maintain professional conduct at all times

Minimum Requirements

• Grade 12 (Matric)
• Previous experience in a Truck Rental environment

Skills Required

• Excellent communication skills (Both Written and Verbal)
• Attention to detail
• Proficiency in Microsoft Office Suite
• Excellent customer service skills
• Interpersonal skills
• Conflict Management
• Reporting