Purpose of the Job

The purpose of this role is to manage the In-house operation successfully and ensure that operational expenses are maintained within budgeted parameters.

Roles & Responsibility

Operational

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained and enforced
• Understand and know how to make use of the various systems in the business
• Keep all filing and administration up to date
• Monitor the processes of scanning, manifesting and authorising various In-house documents and dispatching of freight
• Ensure the effective utilisation, optimisation of vehicles and correct loading of vehicles
• Ensure vehicles are planned and ordered according to specific requirements and communicated to relevant parties
• Ensure all freight is correctly processed as per statuses
• Rectify any discrepancies from the receiving branch within the allocated time frame
• Order stationery timeously and ensure adequate quantities are ordered
• Report any variances
• Keep an awareness of operational difficulties and advise all parties accordingly
• Ensure quality reports conform to the requirements of the customer
• Evaluate and follow up on service levels with Manager and Customer Relations Manager
• Liaise with various departments within the Value Group regarding contract operations
• Ensure KPIs are of the correct criteria
• Inform the customer immediately if there are any delivery delays
• Handle and document all queries and customer complaints
• Monitor and compile daily and monthly reports (Health and Safety; Operational)
• Act on all non-deliveries regarding NDD’s and ensure out on delivery with Hub staff
• Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG
• Manage the POD process, report on a daily basis and consolidate at month-end
• Ensure accurate record keeping and maintain easy access to historical data
• Report any shortages or damages to the branches daily
• Open a handover register and ensure the driver signs for each POD
• Ensure customer satisfaction both internally and externally
• Liaise with the outbound department to source sufficient resources using SharePoint
• Ensure KPIs are of the correct criteria
• Inform the customer immediately if there are any delivery delays
• Handle and document all queries and customer complaints
• Monitor and compile daily and monthly reports (Health and Safety; Operational)
• Ensure customer satisfaction both internally and externally
• Liaise with the outbound department to source sufficient resources

Staff

• Manage leave, time and attendance of all staff. Report on all Absenteeism to Management.
• Drive skills development of staff through training and other initiatives as regularly as required and keep signed records on file. Advise Manager of potential Staff.
• Identify problem areas and initiate IR and HR processes as required
• Ensure that all staff are well managed to improve productivity, reduce overtime and ensure that staff are motivated and productive

Quality, Health and Safety and KPI’s

• Ensure that customer KPIs are known, understood, measured, managed, maintained and reported on monthly
• Ensure continuous improvement receives focus and is implemented
• Ensure proactive actions are taken to improve the operation
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act are conformed to
• Ensure that all monthly checks are carried out as required
• Ensure dress code is followed in accordance with company Standard Operating Procedures

Minimum Requirements

• Grade 12 (Matric)
• Degree/diploma in supply chain/logistics field beneficial
• 3 years of relevant experience within the logistics environment

Skills Required

• Leadership/managerial skills
• Administrative capabilities
• Computer skills
• Ability to identify and solve discrepancies in terms of stock condition and quantity
• Good communication skills
• Planning skills