Purpose of the Job

The purpose of this role is to manage the In-house operation successfully and ensure that operational expenses are maintained within budgeted parameters.

Roles & Responsibility

Operational

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed, maintained and enforced
• Understand and know how to make use of the various systems in the business
• Keep all filing and administration up to date
• Monitor the processes of scanning, manifesting and authorising of various In-house documents and dispatching freight
• Ensure the effective utilisation, optimization of vehicles and correct loading of vehicles
• Ensure vehicles are planned and ordered according to specific requirements and communicated to relevant parties, making use of SharePoint Vehicle requirement planning
• Ensure all freight is correctly processed
• Rectify any discrepancies from the receiving branch within the allocated time frame
• Order stationery timeously and ensure adequate quantities are ordered
• Keep an awareness of operational difficulties and advise all parties accordingly
• Ensure quality reports conform to the requirements of the customer
• Evaluate and follow up on service levels with Manager and Customer Relations Manager
• Liaise with various departments within the Value Group regarding contract operations
• Ensure KPIs are of the correct criteria
• Inform the customer immediately if there are any delivery delays; copy in Managers and Customer Relations Manager
• Handle and document all queries and customer complaints; copy in Managers and Customer Relations Manager
• Monitor and compile daily and monthly reports (Health and Safety; Operational)
• Act on all non-deliveries regarding NDDs and ensure out-on delivery with Hub staff
• Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG
• Manage the POD process, report daily and consolidate at month-end
• Ensure accurate record keeping and maintain easy access to historical data
• Report any shortages or damages to the branches daily; copy in Managers and Customer Relations Manager
• Open a handover register and ensure the driver signs for each POD
• Ensure customer satisfaction both internally and externally
• Liaise with the outbound department to source sufficient resources using SharePoint
• Ensure KPIs are of the correct criteria
• Inform the customer immediately if there are any delivery delays; copy in Managers and Customer Relations Manager
• Handle and document all queries and customer complaints; copy in Managers and Customer Relations Manager
• Monitor and compile daily and monthly reports (Health and Safety; Operational)
• Act on all non-deliveries regarding NDDs and ensure out-on-delivery with Hub staff
• Open a handover register and ensure the driver signs for each POD
• Ensure customer satisfaction both internally and externally
• Liaise with the outbound department to source sufficient resources

Minimum Requirements

• Grade 12 (Matric)
• Degree/diploma in supply chain/logistics field beneficial
• 3 years of relevant experience within the logistics environment

Skilled Needed

• Leadership/managerial skills
• Administrative capabilities
• Computer skills
• Ability to identify and solve discrepancies in terms of stock condition and quantity
• Good communication skills
• Planning skills