Purpose of the Job

The primary purpose of this role is to support daily operational efficiency by monitoring vehicle activity, managing incidents and faults, and ensuring accurate reporting and communication. The role requires a strong focus on procedural compliance, professional conduct, and maintaining health, safety, and housekeeping standards. It also involves providing operational assistance and ensuring that all vehicle-related issues are promptly addressed and resolved to minimise downtime and support service delivery.

Key Responsibilities 

Vehicle Monitoring and Incident Management

• Monitor vehicles in accordance with company procedures
• Identify, record, and report all deviations and exceptions promptly
• Ensure all alarms are acknowledged and addressed within the required timeframe
• Respond to all incidents and accidents in a professional manner, following company protocols

Communication and Reporting

• Request or receive the daily route sheet from the relevant business unit
• Accurately record all relevant information related to operations and vehicle performance
• Compile and distribute all operational reports timeously to the appropriate stakeholders
• Ensure all occurrences and unusual events are logged and reported accurately

Fault Management and Vehicle Repairs

• Update vehicle faults daily in the system or relevant log
• Communicate all faults to the appropriate personnel or departments
• Conduct timely follow-ups with responsible parties to ensure that vehicle repairs are carried out effectively

Operational Support

• Provide assistance with operational tasks and functions as required
• Ensure professional conduct is maintained at all times when engaging with staff, customers, or external parties
• Adhere to company dress code and grooming standards as outlined in the Standard Operating Procedures

Housekeeping, Health and Safety

• Maintain high standards of cleanliness and order in the work area on a daily basis
• Comply with all Health and Safety regulations and ensure that safe working practices are consistently followed

Minimum Requirements

• Grade 12 (Matric)
• Proficiency in Microsoft Office Suite (MS Word, excel, outlook, etc.)

Skills Required

• High attention to detail
• Excellent verbal and written communication
• Problem solving skills
• Time management
• Situational awareness
• Conflict resolution
• Teamwork and collaboration
• Organisational skills