Purpose of the Job

Manage the daily activities of an account or as allocated in a manner which meets the company objectives, maximises profits, grows the account and meets customer requirements. This involves management from customer service to financials to operational requirements as well as staff within the operation.

Key Responsibilities 

Operational

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforced
• Understand and know how to make use of the various systems in the business
• Ensure optimal storage of stock through maximum utilisation of space (ABC)
• Ensure cycle counts are carried out daily to maintain high stock accuracy levels with minimal losses
• Ensure stock takes are carried out as per the Value and customer requirements
• Ensure that all stock is checked and put away on a daily basis
• Ensure that all queries are resolved within 24 hours
• Review operational performance highlighting opportunities for improvement and increased productivity and implementing improvements
• Ensure that all required reports are compiled, analysed and reported on to senior management as per the required periods
• Ensure action based on analysis of report information
• Ensure that the WIP report and statuses are maintained and that all POD’s are controlled
• Ensure that discipline in instilled and maintained in the operation
• Provide support to ensure that all orders are planned, picked and dispatched on time and correctly, in line with all Value Standard Operating Procedures
• Ensure procedures are in place to ensure minimal, if not any claims occur
• Report to management on the functioning of the operation
• Manage and maintain master data including product master and delivery point master applicable to the operation
• Ensure that all the IT systems are working reliably and effectively
• Maintain a good relationship with the customer
• Manage, report on and resolve customer complaints and compliments
• Manage the expectations of the customer and ensure high quality service levels

Staff

• Establish and maintain the organisational structure to ensure adequate staffing by recruiting and placing capable staff in order to meet operational requirements
• Ensure succession planning within the operation
• Monitor staff performance
• Manage leave, time and attendance of all staff
• Drive skills development of staff through training and other initiatives as regularly as required
• Identify problem areas and initiate IR and HR processes as required
• Ensure that all HR and payroll records are in place and maintained (Job profiles, competencies, appraisals, wages etc)
• Ensure that all staff are well managed, to improve productivity, reduce overtime and ensure that staff are motivated and productive

Quality, Health &Safety and KPIs

• Ensure that customer KPI’s are known, understood, measured, managed and maintained and reported on monthly
• Ensure continuous improvement receives focus and is implemented
• Ensure pro-active actions are taken within the operation
• Ensure that all QMS procedures are implemented and maintained within the operation
• Ensure NCRs/NCPs and IOs are raised daily and staff are motivated to use the system to improve the operations
• Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure that QMS targets and objectives are managed and maintained
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis

Financials

• Ensure that budgets are effectively managed and maintained
• Manage and control all costs within the operation to maintain minimum costs
• Manage the operational profit and losses month to month and report on its status to senior management
• Make operational decisions which will improve the bottom line in parallel with operation efficiencies
• Ensure that all additional operational expenditures (sundry billing) are authorised and recovered where applicable
• Review and comment on monthly operating expenditures
• Manage and maintain low levels of overtime with the goal to eliminate

Minimum Requirements

• Grade 12 (Matric)
• Supply chain/logistics certificate/diploma/degree
• Minimum 3-5 years’ of experience in warehousing with management roles and responsibilities for at least 3 of the 5 years

Skills Required

• Management and leadership skills
• Computer literate
• Effective communication skills
• Organisational skills
• Ability to identify non-conformances as well as opportunities for improvement
• Ability to make decisions
• Ability to analyse data