Purpose of the Job

The  Warehouse  Supervisor  is  responsible  for  managing  and controlling the end-to-end picking function and inventory control within the  warehouse.  The  role  oversees  a  team  of  permanent  and outsourced pickers, ensuring all processes are consistently followed, productivity targets are achieved, and customer orders are picked accurately and on time. This position plays a key role in maintaining discipline, driving efficiency, ensuring system-driven picking while maintaining safety, compliance and productivity standards paired with supporting the wider warehouse team to deliver a reliable and cost- effective service.

Key Responsibilities

Operations

• Supervise, guide, and support both permanent and outsourced pickers
• Maintain a controlled, disciplined, and efficient working environment
• Perform daily check-ins with staff on progress, productivity, and challenges
• Ensure all picking is done according to agreed processes and warehouse standards
• Verify that pickers follow system-driven picking and select stock from correct bays
• Conduct random accuracy checks (item vs quantity) to maintain high picking accuracy
• Ensure picking output meets required productivity targets
• Work closely with warehouse planners to align picking with dispatch timelines
• Ensure picking is completed on time to avoid delays, additional transport costs, and customer service issues
• Monitor equipment (pallet jacks, handheld scanners, etc.) to ensure proper working conditions
• Ensure all administrative processes within the picking area are correctly followed
• Report daily on productivity, progress, delays, challenges, and accuracy levels
• Maintain accurate documentation of staff performance and any deviations from process

Warehouse Supervision

• Lead, train and motivate picking staff
• Enforce company policies, Health & Safety regulations and disciplinary procedures
• Conduct regular team meetings as well as toolbox talks and provide feedback for continuous improvement

Reporting & Documention 

• Prepare daily/weekly reports on productivity, accuracy and inventory
• Track KPIs such as order accuracy, picking timelines and stock discrepancies
• Maintain documentation for compliance with internal and external audits

Health & Safety Compliance

• Ensure adherence to occupational health and safety standards
• Conduct risk assessments and implement corrective actions
• Maintain a clean, organized and hazard free work environment

Housekeeping

• Maintain a clean, organised and safe warehouse environment at all times
• Ensure all aisles, picking area and storage zones are free obstructions and hazards
• Implement and enforce daily housekeeping schedules for staff
• Monitor compliance with hygiene and safety standards including proper disposal of waste and packaging materials
• Conduct regular inspections to identify and address potential risks or cleanliness issues
• Ensure tools, equipment and PPE are stored correctly and in good condition

Minimum Requirements

• Grade 12 (Matric)
• Diploma or Degree in logistics, Supply chain or related field (Preferred).
• Picking experience within a warehouse environment
• Some level of supervisory or team-leader experience

Skills Requirements

• Strong supervisory and people-management skills
• Knowledge of WMS, MS office and inventory control practices
• Good literacy and numerical ability
• Strong planning and organizational skills
• System-driven and process-driven mindset